Privacy Policy

Hey, Let's Talk Privacy

Look, we get it - privacy policies can be a total snooze-fest. But here at Crystalbane Architecture, we actually care about your info and want you to know exactly what we're doing with it. No corporate jargon, just straight talk.

We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, to be specific). Your trust matters to us, so we're gonna be upfront about everything.

What Info We Collect

When you reach out to us or browse our site, here's what we might gather:

Contact stuff: Your name, email, phone number, and mailing address when you fill out forms or email us directly
Project details: Information about your architecture needs, property specs, budget ranges - basically anything you share with us about potential projects
Website data: IP addresses, browser types, pages you visit, how long you hang around - standard web analytics stuff
Cookies: Small files that help our site remember you and work better (more on this below)

How We Use Your Information

We're not selling your data or doing anything shady. Here's the deal:

Getting back to you about inquiries and project consultations
Sending quotes, proposals, and project updates
Keeping our records organized (architects love organization)
Improving our website and services based on how people use them
Occasional newsletters if you've opted in - but you can bail anytime
Meeting legal and regulatory requirements for architectural practice in Canada

Who We Share With (Spoiler: Almost Nobody)

Your info stays pretty locked down. We might share it with:

Project partners: Engineers, contractors, or consultants working on your project - but only what they need to know
Service providers: Email hosting, cloud storage, analytics tools - companies that help us run the business
Legal requirements: If the law says we have to, or if there's a legitimate legal process

We don't sell, rent, or trade your personal information. Period.

Cookies & Tracking Tech

Yeah, we use cookies - but not the delicious kind. These are tiny files that make the website work better:

Essential cookies: Keep the site functioning properly
Analytics cookies: Help us understand what pages people like, where they're getting stuck, etc.
Preference cookies: Remember your settings and choices

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly.

Your Rights & Choices

You're in control here. You can:

Access your data: Ask what info we have about you
Correct mistakes: Let us know if something's wrong and we'll fix it
Delete your info: Request that we remove your data (with some legal exceptions)
Opt out: Unsubscribe from marketing emails anytime
Withdraw consent: Change your mind about how we use your data

Just shoot us an email at info@crystalbane.info and we'll sort it out.

How We Keep Things Secure

We take reasonable precautions to protect your information - encrypted connections, secure servers, limited access to sensitive data. But let's be real, nothing's 100% foolproof on the internet. We do our best to keep your info safe, but we can't guarantee absolute security.

If there's ever a data breach that affects you, we'll let you know ASAP and tell you what happened.

How Long We Keep Your Data

We don't hoard information forever. Here's our approach:

Active projects: We keep everything while we're working together
Completed projects: Retained for 7 years (architectural standards and legal requirements)
Inquiries that didn't pan out: Usually deleted after 2 years
Marketing contacts: Until you unsubscribe or we clean up our lists

Third-Party Links

Our site might link to other websites - portfolio examples, manufacturer sites, industry resources, whatever. We're not responsible for their privacy practices, so check out their policies if you're clicking through.

Changes to This Policy

We might update this policy from time to time - new laws, business changes, better practices, whatever. When we do, we'll update the date at the top and let you know if it's anything major.

Worth checking back occasionally if you're into that sort of thing.

Kids' Privacy

Our services aren't aimed at anyone under 18. If you're a parent and think your kid has given us their info, let us know and we'll delete it.

Questions? Hit Us Up

If you've got questions, concerns, or just want to chat about privacy stuff, we're here:

Crystalbane Architecture

1250 Robson Street, Suite 402
Vancouver, BC V6E 1C2

Phone: (604) 555-0142

Email: info@crystalbane.info